Variety is the spice of life - we fully embrace this metaphor here at Cool Code Company in all we do and the industries we serve are no exception! Having been established for over 19 years, we have had the opportunity to work with an incredibly wide variety of industries in both the Public & Private sector from Healthcare to Call Centres, Hospitality to Manufacturing and everything in between. This crucial experience has allowed to to gain invaluable experience about how these sectors operate, the challenges they face and the types of workflows and processes that are prevalent.
Firstly, we welcome the opportunity to work with all industries - no challenge is too unique and no industry is out of reach. Our expertise in bespoke software development enables us to collaborate with organisations in industries where we might not have a great deal of specific prior experience - here's how:
Every new industry presents a fresh opportunity to learn and innovate. We delve deeply into understanding your industry’s processes, regulations and challenges as well as those unique to your business. Through thorough research and detailed discovery sessions with your team, we ensure we fully grasp your specific needs and objectives from the outset.
Our flexible development approaches, including Agile, enable us to adjust and adapt to the unique nuances of your industry. By constantly incorporating feedback throughout the duration of the project, we're able to develop solutions that align exactly with your goals and evolve as your requirements change.
With extensive experience across a variety of very different sectors, we bring transferable skills and proven practices to every new project. Whether it’s process automation, data management or enhancing user experience, we're able to adapt our expertise to meet the unique context of your business and subsequently, the industry it's in.
One of our core strengths, lies in addressing complex business challenges with innovative software solutions. Regardless of the industry, we excel at designing bespoke systems that resolve your unique problems, demonstrating creativity, resourcefulness and an unwavering commitment to your success.
We take pride in our ability to adapt to new challenges and industries, as reflected in our track record of successful projects across diverse sectors. Our steadfast commitment to understanding your business ensures that we provide solutions which are both innovative and impactful.
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Here is a snapshot of some of the industries we have solid experience working with:
We've worked with a number of Call Centre's over the years under a number of different circumstances. We've helped clients move their operations from manual data collection, call lists and prospecting to sleek Customer Relationship Management systems that act as central data repositories, automate common tasks such as call scheduling, resource management and feedback collection.
The Manufacturing & Engineering industries are other sectors in which we have extensive experience and a wealth of practical knowledge. Workforce Management, Quality Management and Enterprise Resource Planning Systems are widely used in these environments, a large number of which are bespoke. Our clients have faced a range of challenges around scheduling, QC oversight, equipment downtime due to irregular maintenance and inventory management to name a few. Through our bespoke software solutions, they have been able transform their operations making them structured, less manual labour intensive and efficient.
After an incredibly difficult couple of years due to the covid pandemic, the Travel & Hospitality industries are still facing enormous challenges with regards to financial pressures, under staffing, shifting consumer behaviors and geopolitical issues causing travel disruption. A massive 80% of holiday bookings for example are now done online which has led to a surge in requirements for digital booking systems. The picture is similar for hospitality with over 50% of diners choosing to make a reservation through a website rather than on the phone or in person again leading to establishments looking for ways they can accommodate customer preferences.
We understand better than most that investing in a bespoke software solution can be daunting, concerns around whether the investment will provide a return are commonplace and so it is imperative you choose a development partner with the skills, knowledge and credentials that can not only meet your requirements, but complement them with their own experience. So, if you're looking for a testimonial from a client in an industry we don't have listed above, just drop us a message and if we have one, we'll provide it! We're also happy to facilitate conversations between potential clients and our existing clients where possible so you can get a totally unbiased view of how it is to work with us which will in turn help you to make an informed decision about whether you'd like to use us for any of your projects!
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0115 772 2751