Bespoke software development Derby
According to the Derbyshire Observatory, the county is home to over 29,700 businesses which in turn, employ 293,000 people! Imagine how many of these businesses have unique processes and workflows? We'd hedge our bets and say a lot and you might even be one of them. We'd also take an educated guess and say many of these businesses with unique processes and workflows would benefit from tailored solutions that fit their specific requirements exactly and what better way to do that than through custom software development!
Bespoke software development is exactly as it sounds - software that has been developed to a specific set of bespoke requirements that fit only your particular organisation or user group and no one else's. It is common in businesses of all shapes and sizes and across a a diverse range of industries including (but certainly not limited to) Manufacturing, Healthcare, Automotive and Finance - all of which are firmly represented across Derby.
When companies grow and evolve, manual processes can start to cause all manner of issues and you might have already experienced this first hand. Excel files can get too large, work needs to be duplicated and mistakes are made to name a few common issues that naturally push organisations towards digitalising their processes through software. Some companies may find that off the shelf solutions fit their requirements but if that's not the case for your business and you cannot compromise on features and specific functionality, it might be time to explore bespoke software
More common pain points
Above, we gave some examples of reasons as to why organisations decide to move away from their more traditional, manual processes and choose digital solutions instead. Let's take a closer look at the detail to see if it resonates with your situation:
The manual headache
- Physical documentation - Filing, storing and retrieving physical documents is time consuming and if physical documents are lost? Good luck retrieving them.
- Time tracking - Employees manually logging work hours on paper or spreadsheets is also very time consuming, error prone and not easily categorised. This can cause a whole host of issues with regards to billing, invoicing to the correct project etc.
- Manual Data Entry - Repeatedly entering information by hand across multiple systems is not only incredibly mundane but also increases the risk of duplication, inconsistencies and mistakes.
Unhappy customers
- Phone based customer support - If you manage your customer support via phone without a centralised system to log and track requests, are you sure all communication is being documented? If historical details are inaccessible to different individuals who may need to support that customer in the future, they will lack context and background understanding, which can lead to very upset customers and understandably so.
- Manual complaint resolution - Using email or paper logs to track and resolve customer complaints is very risky. When you have distressed customers, the last thing you want to do is upset them further and if you have no way to easily access previous logs relating to their complaints because they're lost or you don't follow up with them in time because you forgot to add a calendar reminder, it is highly likely you'll frustrate them further.
- Order tracking - Customers having to call or email for updates on their orders can be an incredibly irritating experience. Customers are busy people too and it is unlikely they enjoy having to take time out of their day to call and wait in a queue to speak to someone. Why not make it easier for them with a self serve portal?
Frustrating finances
- Invoice processing - Manually entering, verifying and approving invoices is again, time consuming and prone to errors. Imagine having a system that consolidated your invoices for you and the difference it could make?
- Expense reporting - Employees submitting expenses on paper forms along with physical receipts can be a laborious process. It means employees do not receive reimbursement in a timely manner, they may lose or damage receipts and end up out of pocket and the documents may end up being misfiled on reaching the office meaning there is no audit trail which can be problematic for compliance purposes.
Supply chain & logistics
- Inventory tracking - Using physical logs or spreadsheets to monitor stock levels is likely to be a confusing and time intensive task. Throw in a lack of real time updates and multiple people updating stock levels at the same time and it's very possible you'll be left with absolutely no idea what your inventory actually looks like in reality.
- Order fulfillment - Manually coordinating shipments and updating delivery statuses is a drain on time and resources.
- Procurement - Email or paper based POs and approvals can take a significant amount of time to get through to the correct channels, particularly, if there are multiple approvers involved.
The sales grind
- Lead tracking - Storing lead information in spreadsheets instead of a CRM system is inefficient and risks having prospects slip through the cracks due to a lack of timely follow ups.
- Manual email campaigns - Sending promotional emails individually to a prospect database is hugely time consuming, this is especially true when emails need to be personalised to the individual whether that's just using their name or providing tailored marketing materials that are linked to their purchase history for example.
- Reporting - Not only relevant for sales but collecting and compiling sales or marketing performance data manually is once again, time consuming and prone to mistakes. Reports need to be manually built from the data adding an additional time constraint and it's not always easy to spot mistakes in a spreadsheet with thousands of entries.
You are probably seeing a pattern here of inefficiency, potential mistakes and mind numbing admin. In short, bespoke software solutions can remove all of this and then some.
Business needs
Derby is the HQ for a wide variety of companies across many different industries but regardless of the size or industry, there are a number of common factors that drive the demand for bespoke software solutions both within the county and outside of. Here, we take a look at some of the most common scenarios whereby companies seek out bespoke solutions - some of which may be familiar!
Unique business requirements
The most common reason organisations explore bespoke software is because they have unique business processes and envirionments that off-the-shelf solutions cannot cater to. If you have highly technical or complex workflows that fall outside of the 'norm' for your industry, you're probably a good candidate.
Outgrown old systems
As businesses grow and evolve, many outgrow their older systems and this can be for a number of different reasons. Perhaps you may need additional or amended processes that the system cannot accommodate, your system may not be able to cope with the amount of data the company is amassing or maybe you have simply decided that you no longer want to compromise on having exactly what your business needs, as it needs it.
Integration needs
Do you require new software that is able to integrate with your existing systems? Whilst this is sometimes possible through off-the-shelf software via the use of the third parties APIs, it is often not, so a custom solution that has been designed to accommodate the required integrations is another reason you might choose to go bespoke.
Changing requirements
As companies evolve and grow, their needs will often change in tandem. For example, you might need new processes for additional services, amendments might need to made to existing workflows and user consumption may change. Bespoke software solutions can be designed to change alongside your business and to provide the flexibility needed for any anticipated (or not) changes in the future.
The need for a differentiated user experience
Whether that's for your employees, clients or both - a bespoke software solution can provide a personalised, visually appealing and unique user experience because it's designed with your users' particular preferences or suggestions at the forefront. This can of course greatly improve the user experience and differentiate your organisation significantly from your competitors.
Cost efficiencies
Contrary to popular belief, bespoke software solutions DO provide cost efficiencies for organisations - especially over the longer term. Firstly, they do everything you need them to do and nothing that you don't. You're not paying for unnecessary features that you simply do not need. Secondly, once it's built - it's yours. No on-going subscription or licensing costs are applicable. Additionally, bespoke software can enable you to extend the life of your other bespoke systems through regular maintenance, upgrades and integrations.
Bespoke software solutions
When off-the-shelf software doesn’t fit how your organisation works, bespoke software gives you the freedom to build something that does. Custom solutions are designed around your processes, your goals and your challenges rather than someone else's. Whether you’re looking to automate manual tasks, improve control across your operations or deliver a better experience to your customers, bespoke software allows you to create a system that supports your business exactly as it is today and as it grows tomorrow.
Ecommerce solutions
E-commerce in the UK is booming with the industry being valued at in excess of £130 billion for 2024 according to Statista which actually puts buyers who don't use digital channels in the minority! If you sell online, your ecommerce platform plays THE central role in attracting customers, converting sales and keeping people coming back. We work with businesses across Derbyshire and beyond to design and build bespoke ecommerce solutions, including tailored websites, custom integrations and mobile apps that support you on your terms.
Management systems
Management systems is a broad term and can refer to a number of different software systems found within the work place including CRM, WFM, Data & Analytics and CMS systems to name a few. You may already rely on one or more of these systems for the day to day running of your organisation using them for things like data capture, internal and external communication, issue tracking, resource allocation and much more. We have built many such systems during our tenure and can help you to automate and streamline mundane and repetitive tasks, easily access and interpret important data and transform the user experience for your employees and customers for the better.
Mobile app development
Mobile apps are no longer reserved for large organisations. With more options available and budgets of all sizes catered for, mobile apps have become an accessible and popular way for you to engage users and support your operations. Whether you need an app for ecommerce, financial services or a field based workforce, bespoke mobile development allows you to deliver an app with a responsive design, intelligent features, top notch performance and of course, built in security - all tailored to how your users need to work.
Web solutions
It's a fact, most businesses today both in Derby and across the wider UK have some sort of web solution. This could be a website, a web application, a web based content management system or something else that is run through the web. Web solutions are particularly useful in that they can be accessed from anywhere, anytime providing your user has an internet connection and they don't typically require them to download anything in advance like traditional mobile applications do. Our web developers have over 30 years of experience in building a wide range of bespoke web solutions to fit our clients unique requirements - we can do the same for you!
How can we help?
Whether you're looking for a bespoke website, mobile application, CRM system or something in between we can help. Our developers are based in the Midlands and actively enjoy travelling to our clients' sites for in person collaboration. Alternatively, we welcome clients and prospective clients to drop in and see us in our office to discuss any requirements or just get a feel for who we are! We have an excellent reputation in and around the Derby area for developing bespoke software solutions that completely transform the way our clients work and we would welcome the opportunity to do the same for you. Come and have a chat with our friendly team today!
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