Bespoke Web and Software Development Derby

If you're looking for local software development services in the Derby area, then you're in the right place. Cool Code Company are an established, East Midlands based bespoke software development agency and we have been proudly helping local businesses transform their digital landscapes for over 15 years through custom built, tailored solutions developed to meet your unique requirements.

Bespoke Software Development

According to the Derbyshire Observatory, the county is home to over 29,700 businesses which in turn, employ 293,000 people! Imagine how many of these businesses have unique processes and workflows? We'd hedge our bets and say a lot. We'd also take an educated guess and say many of these businesses with unique processes and workflows would benefit from tailored solutions that fit their specific requirements exactly. That's where Bespoke software development comes in!

Bespoke software development is exactly as it sounds - software that has been developed to a specific set of bespoke requirements that fit one particular organisation or user group. It is common in businesses of all shapes and sizes and across a a diverse range of industries including (but certainly not limited to) Manufacturing, Healthcare, Automotive and Finance - all of which are firmly represented across Derby. When companies grow and evolve, manual processes can start to cause all manner of issues. Excel files can get too large, work needs to be duplicated and mistakes are made to name a few common issues that push people towards digitalising their processes through software. Some companies may find that off the shelf solutions fit their requirements but for those who can't and who cannot compromise on features and specific functionality, bespoke software then becomes an option.

More Common Pain Points

Above, we gave some examples of reasons, why organisations decide to move away from their more traditional, manual processes and choose digital solutions instead. Here, we will elaborate further on some of the common reasons behind this decision.

The Manual Administration Burden

Unhappy Customers

  • Phone Based Customer Support - Handling inquiries via phone without a centralised system to track requests means communication is unlikely to be documented and likely inaccessible to different individuals who may need to support that customer in the future. Without context and background understanding, customers can become very upset.
  • Manual Complaint Resolution - Using email or paper logs to track and resolve customer complaints is very risky. When you have distressed customers the last thing you want to do is upset them further and if you have no way to easily access previous information relating to their complaints or don't follow up with them in time because you forgot to add a reminder, it is highly likely you'll do just that.
  • Order Tracking - Customers having to call or email for updates on their orders can be an incredibly frustrating experience. Customers are busy people too and it is unlikely the enjoy having to take time out of their day to call and wait in a queue to speak to someone. 

Frustrating Finances

  • Invoice Processing - Manually entering, verifying and approving invoices is again, time consuming and prone to errors. Imagine having a system that consolidated your invoices for you and the difference it could make?
  • Expense Reporting - Employees submitting expenses on paper forms along with physical receipts can be a laborious process. It means employees do not receive reimbursement in a timely manner, they may lose or damage receipts and end up out of pocket and the documents may end up being misfiled on reaching the office meaning there is no audit trail which can be problematic for compliance purposes.

Supply Chain & Logistics

  • Inventory Tracking - Using physical logs or spreadsheets to monitor stock levels is likely to be a confusing and time intensive task. Throw in a lack of real time updates and multiple people updating the logs at the same time and it's very possible you'll be left with absolutely no idea what your true stock levels look like.
  • Order Fulfillment - Manually coordinating shipments and updating delivery statuses is a drain on time and resources.
  • Procurement - Email or paper based POs and approvals can take a significant amount of time to get through to the correct channels, particularly, if there are multiple approvers involved.

The Sales Grind

  • Lead Tracking - Storing lead information in spreadsheets instead of a CRM system is inefficient and risks having prospects slip through the cracks due to a lack of timely follow ups.
  • Manual Email Campaigns - Sending promotional emails individually to a prospect database is hugely time consuming, this is especially true when emails need to be personalised to the individual whether that's just using their name or providing tailored marketing materials that are linked to their purcahse history for example. 
  • Reporting - Not only relevant for sales but collecting and compiling sales or marketing performance data manually is again, time consuming and prone to mistakes. Reports need to be manually built from the data adding an additional time constraint and it's not always easy to spot mistakes in a spreadsheet with thousands of entries.

Business Needs

As we have outlined already, Derby is the HQ for a wide variety of companies across many different industries but regardless of the size or industry, there are a number of common factors that drive the demand for bespoke software solutions both within the county and outside of. Here, we take a look at some of the most common scenarios whereby companies seek out bespoke solutions.

Unique Business Requirements

The most common reason organisations explore bespoke software is because they have unique business processes and envirionments that off-the-shelf solutions cannot cater to. This is particularly true where their processes are highly technical or complex.

Outgrown Old Systems

As businesses grow and evolve, many outgrow their older systems and this can be for a number of different reasons. They may need additional or amended processes that the system cannot cater to, the system may not be able to cope with the amount of data the company is amassing or the organisation has maybe simply decided that they no longer want to compromise on having exactly what they want, as they want it.

Integration Needs

Many businesses require software that is able to integrate with their existing systems which may be bespoke or off-the-shelf. Whilst this is sometimes possible for off-the-shelf software via the use of the third parties APIs, it is often not, so a custom solution that has been designed with the required integrations in mind is another reason people choose bespoke.

Evolving Requirements

As companies evolve and grow, their needs will change in tandem. New processes will need be to be added, amendments made to existing workflows and user consumption may change. Bespoke software solutions can be designed to scale with the business and to provide the flexibility needed for any anticipated changes in the future.

A Differentiated User Experience

Whether that's for it's employees, clients or both - a bespoke software solution can provide a personalised, visually appealing and enhanced user experience due to it being designed with their particular preferences or suggestions at the forefront. This can of course greatly improve the user experience and differentiate an organisation significantly from it's competitors.

Cost Efficiency

Contrary to popular belief, bespoke software solutions do provide cost efficiencies for organisations - especially over the longer term. Firstly, they do everything you need them to do and nothing that you don't. You're not paying for unnecessary features that you simply do not need. Secondly, once it's built - it's yours. No on-going subscription or licensing costs are applicable. Additionally, bespoke software can enable you to extend the life of your other bespoke systems through integration.

E-commerce Solutions

E-commerce in the UK is booming with the industry being valued at in excess of £130 billion for 2024 according to Statista which actually puts buyers who don't use digital channels in the minority! A portion of these e-commerce companies are of course based in the Derbyshire area and we have had the opportunity to support many of them over the years with their bespoke e-commerce requirements including e-commerce focused website development, app development and custom e-commerce integrations.

Management Systems

Management systems is a broad term and can refer to a number of different types of solutions found within the work place including CRM, WFM, Data & Analytics and CMS systems to name a few. Businesses throughout the region and indeed the country rely on these systems for the day to day running of their organisation using them for data capture, internal and external communication, issue tracking, resource allocation and much more. Cool Code Company have built many such systems during our tenure, helping our customers automate and streamline tasks, easily access and interpret important data and transform the user experience for employees and their customers for the better. 

Mobile App Development

Mobile app development has really taken off in the last few years, having become accessible to more businesses through a competitive market and plenty of options for budgets of all sizes. Mobile apps are popular with many types of organisations including e-commerce, financial institutions and those who have a remote field workforce and can really transform businesses for the better. Our software developers have extensive experience in developing polished and powerful mobile apps that have a responsive design for excellent user experiences, intelligent features, top notch performance and built-in security

Web Solutions

It's a fact, most businesses today both in Derby and across the wider UK have some sort of web solution. This could be a website, a web application, a web based content management system or another system that is run through the web. Web solutions are particularly useful in that they can be accessed from anywhere, anytime providing the user has an internet connection and they don't typically require the user to download anything in advance like traditional mobile applications do. Our web developers have over 30 years of experience in building a wide range of bespoke web solutions to fit our clients unique requirements - we can do the same for you!

How Can We Help?

Whether you're looking for a bespoke website, mobile application, CRM system or something in between we can help. Our developers are based in the Midlands and actively enjoy travelling to our clients' sites for in person collaboration. Alternatively, we welcome clients and prospective clients to drop in and see us in our office to discuss any requirements or just get a feel for who we are! We have an excellent reputation in and around the Derby area for developing bespoke software solutions that completely transform the way our clients work and we would welcome the opportunity to do the same for you. Come and have a chat with our friendly team today!

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